Frequently Asked Questions

LIVIN Better is a month-long challenge where participants commit to walking 9,000 steps every day while fundraising to support LIVIN’s mental health education programs. Along the way, you’ll unlock mental health tips, self-care strategies and exclusive LIVIN content.

Anyone can join! The challenge is open to individuals, teams, workplaces and families of all ages and fitness levels.

Yes. Fundraising is a key part of the challenge, with funds raised supporting LIVINWell mental health education programs. You can set your own fundraising goal and unlock content and rewards as you progress.

Participants aim to walk 9,000 steps every day for the duration of the month-long challenge.

Every day in Australia, 9 people take their life. The 9,000 steps represent LIVIN’s ongoing commitment to raising awareness around mental health and encouraging daily movement as a powerful wellbeing tool.

Not at all. Your steps can be accumulated throughout the day, every step counts.

Any movement that registers steps on your device counts, including walking, jogging, hiking or moving throughout your day.

That’s okay. This challenge is about progress, not perfection. Simply keep moving and do your best the next day.

You can use a smartwatch, fitness tracker, smartphone app or pedometer, whatever works best for you.

Step tracking is primarily for your own motivation. You may be encouraged to share progress on social media using #LIVINBetter, but there’s no strict reporting required.

Yes! You can join or create a team through the fundraising platform and motivate each other along the way.

The mental health challenges are simple, practical activities designed to support wellbeing, encourage reflection and build healthy habits alongside the walking challenge.

Yes! But the Challenge only requires ONE per day. If you want to do multiple, great, but don't burn yourself out. Progress over perfection.

No. You can complete as many or as few as you like. Choose the activities that feel right for you.

Absolutely! In fact, this is recommended if you're trying to build one strong habit. Consistency is more powerful than variety.

Use the examples list as inspiration. The platform will also suggest daily prompts.
When in doubt: CONNECT = call someone, LEARN = read for 20 min, CREATE = journal, REST = 10 min meditation.

The examples are suggestions, not rules. If you have a habit that fits the category, go for it! The key is that it genuinely serves that category's purpose (connect, learn, create, or rest).

Log into the Challenge platform daily and select which habit you completed. It's that simple. You'll also see your streak (consecutive days) which helps with motivation.

These four categories aren't random - they're based on research into protective factors for mental health and suicide prevention:

CONNECT: Social connection and belonging are the #1 protective factor against suicide. Relationships give us reasons to live, support systems when we struggle, and reduce isolation.

LEARN: Continuous learning builds self-efficacy (belief in your ability to succeed), provides purpose, and keeps our minds engaged. Feeling stuck or stagnant increases depression risk.

CREATE: Creative expression helps us process emotions, builds identity outside of work/roles, and provides healthy outlets for stress. It also builds self-worth through accomplishment.

REST: Chronic stress and burnout are major risk factors for mental health crises. Intentional rest builds resilience and allows our nervous system to recover.

Together, these four categories create a holistic approach to mental wellbeing. You're not just walking for physical health - you're building daily practices that protect your mental health.

Most activities are designed to be quick and accessible, taking anywhere from 2–10 minutes.

That’s okay, this challenge is designed to be inclusive and adaptable. Go at your own pace and do what feels right for your body.

Yes. If walking isn’t accessible for you, alternative movement options can be done. The goal is participation and wellbeing.

If you have questions or need support, you can contact the LIVIN team or refer to challenge updates and resources shared throughout the campaign.

When you register, you’ll receive a personalised fundraising page where friends, family and colleagues can donate and show their support.

Fundraising milestones unlock:

• Exclusive LIVIN content
  
  
• Mental health and self-care resources
  
  
• LIVIN merchandise
  
  
• Community recognition and leaderboards

Funds raised support LIVIN’s LIVINWell mental health education programs, helping young Australians build resilience and seek support early.

Go to https://www.livinbetter.com.au/ or alternatively click the ‘REGISTER’ button in the top right-hand corner of this page.

Once you’ve registered your own profile, you’ll see an option to create a team. At any stage after you’ve signed up, you’re able to create a team from within your dashboard.

Send your friend to https://www.livinbetter.com.au/register or the LIVIN Better homepage and ask them to click the ‘REGISTER’ button.

Alternatively, once you’re logged in, you can send them an email directly from your dashboard.

You can search for teams to join during the sign-up process. If the team is locked, then you need to be invited by the team captain.

Send out emails directly from your dashboard, share your fundraising page on social media or put posters around the office to encourage your friends and colleagues to support you. Download resources here to help your fundraising.

For sure. You can challenge yourself anytime throughout May.

You can log your steps in three easy steps:

Step 1: Log in to your LIVIN Better dashboard.

Step 2: Click on ‘Track my Progress’ and manually add your laps under ‘Add My Progress’.

Step 3: Click ‘SAVE CHANGES’ to ensure your laps are added to your online tally on your fundraising page.

Although the challenge officially starts on 1 May, you are more than welcome to start logging activity in the run up to May. Many people log their ''training'' during this time and it can be a great way to show your supporters you are committed to the challenge and to kickstart your fundraising.

Please note, however, on 1 May, your logged steps progress will reset to zero to mark the official start of the event. Everything else on your profile will remain the same, including any donations you have received.

Click ‘Login’ in the top right-hand corner, which will allow you to access your dashboard and make any changes you need to.

We have lots of fundraising tips which you can find under 'Fundraising' on the LIVIN Better website. You'll also find ways to share your profile - including template emails and social media share buttons - when you log in to your dashboard.

Once logged in, visit the ‘Emails’ page to access sharing tools, including social media buttons and emails.

We are very excited to hear all about your progress during LIVIN Better Challenge and we want you to share as much as possible! 

Feel free to share your LIVIN Better journey across all your social media profiles, both personal and professional. Some useful tags to get the word out are:

• #LIVINBetter
• #itaintweaktospeak
• #MentalHealth

All online donations (made via livinbetter.com.au) automatically come to us so there is no need to do anything. If you receive cash, you can add this to your fundraising page by making an offline donation.

All donations and accompanying messages will be displayed on your fundraising page. You can thank donors from your dashboard under the 'My Donations' tab.

For those people that supported you, a thank you email or post is always greatly appreciated.

If your donation is made in Australia and is over $2, then it is tax-deductible. When you donate, an email which will contain a receipt as proof of your donation to us will be sent to you.

Friends that are already signed up can be found by entering their name in the search bar in the top right-hand corner of the page. You can then make a donation to their page.

Alternatively, click on the 'Donate' button, search for your friend and click on their page to make a donation.

We do accept direct debit and cheque donations. Please see the attached instructions, as well as tax receipt requests.

For donations by cheque, please make sure the cheque is made payable to Top LIVIN and send to:

LIVIN

3/52 Newheath Drive

Arundel QLD 4214

Clearly mark your name and a contact number so that the funds may be added to your fundraising page.

For donations by direct deposit:

BSB:                   064 475

Account Number: 1032 7290

Account Name:   Top LIVIN 

Reference:          LBC_YourName (Please include a reference when making the deposit to ensure that we’re able to issue you a receipt for your donation)

Once you have made your donation, please email proof of a receipt issued by your bank, to fundraise@livin.org. In your email, please let us know who your are sponsoring (if you can include their LIVIN Better Challenge profile URL, that would be very helpful).

Once the funds have been received by LIVIN, we can process your donation against the participants profile and email you a receipt.

All donations go directly to LIVIN using the Stripe Payment Gateway.

Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the Stripe Payment Gateway are secured payments.Your complete credit card number cannot be viewed by LIVIN or any outside party and all monies are directly transferred from your card to a merchant account held by LIVIN.

For more information about Stripe Payment Gateway, please visit here.

The funds raised from LIVIN Better Challenge go directly to the LIVINWell services that support delivering FREE mental health education to young people. Funds are distributed to the areas of our services that are most in need. LIVIN is continually evolving and adapting to ensure we meet the mental health needs of all people and help create a world where suicide is no longer the leading cause of death amongst our youth.

LIVIN will continue to accept donations for LIVIN Better Challenge through to 30 June 2026.
Any difficulties or questions, please email fundraise@livin.org and we can support you.

There are lots of different ways that people share their challenge to get sponsors and receive donations, from putting a poster up at work or at their community pool, to sharing their page on social media. Facebook is a great way to get sponsors, and you can create a Facebook Fundraiser linked to your Fundraising page.

To make a self-donation, simply log into your fundraising dashboard and make a donation to your own page! Head to the column on the right - Please Help Me Reach My Goal - and go through the process to make a donation.

We are SO grateful for the time and effort you've put into fundraising, and we are doing our best to get your rewards to you as soon as possible!

All other incentives (LIVIN Stickers, tote bags, hats tee's and hoodies) are sent out in batches, starting from the end of April. This is to give everyone a chance to reach these fundraising tiers and also to help reduce postal costs so more funds can go to young people.

You can claim the merchandise that you're eligible for through your dashboard. You will receive the claimed items within 1-3 weeks.

Please ensure that you have provided a current Australian postal address.

If there are any issues, please contact info@livin.org and we can further assist you.

*Please note rewards are only available whilst stocks last.